What is release of information, and how does Sharecare handle it?

Release of information (ROI) is the process of fulfilling requests for patient medical records, from patients themselves, other providers, insurers, attorneys, and government programs. Sharecare handles ROI for thousands of providers nationwide with automated, consent-based processing that reduces administrative burden while keeping every disclosure compliant.

Every release runs on verified consent and authorization, with identity checked and the disclosure scoped to exactly what was authorized, protecting providers from the compliance risk that manual processes invite. Automation does the routing and tracking; trained specialists handle the judgment calls.

For provider organizations, the result is staff time back, faster turnaround for requestors, and a defensible audit trail on every request. For patients, it means their records follow them when they need them to, without chasing paperwork across departments.