Can AskMD route people to 988 and local crisis lines?

Yes. Safety comes first in every AskMD interaction. Emergencies are directed to 911, and people in crisis or needing emotional support are connected to the 988 Suicide and Crisis Lifeline and local crisis resources.

These handoffs are not improvised. Sharecare defines the clinical standards and decision boundaries that determine when AskMD hands off to a care resource, and those guardrails are applied consistently across every model the platform orchestrates, with configurable policy enforcement on every interaction.