For health plans
AI navigation that improves network performance.
Your benefits you provide are only as good as your members’ ability to use them. AskMD closes that gap.
Where members get stuck.
Most member journeys start with a health question and end in the wrong place. AskMD replaces the maze with one clear, covered path.
Today
A symptom appears
Members search the open web instead of their coverage.
Portal maze
Networks and formularies sit behind logins no one remembers.
Wrong site of care
Uncertainty defaults to urgent care or the ED.
Care management unused
The support you bought never enters the moment of need.
WITH ASKMD
Ask in plain words
One front door for every member question.
Context assembled
Coverage, history, and network join the answer.
Covered options
The right site of care is the clearest choice.
Care management in the path
Your programs appear exactly when they're relevant.
Navigation that knows your network.
Every option AskMD shows a member is network-aware. In-network and preferred providers surface first, with expected costs attached.
Members choose the right site of care because the right site of care is the clearest choice.
AskMD lives inside your platform.
01
Plan mobile app
AskMD embeds as the front door of your existing member app.
02
Care management
Summaries and chosen paths flow to your care teams.
03
Claims & eligibility
Real-time benefits data keeps every option accurate.
04
Data systems
Navigation events land in your warehouse, structured.
Utilization moves to the right place.
Sample results, first plan year
-12%
Avoidable emergency visits decline as clearer options appear first.
68%
Of questions resolved with an in-network next step
-7%
Fewer default urgent care trips when virtual care is visible and covered.
+21%
Primary and virtual care rise as members build the right front line.
More from the Sharecare platform
Clinical advocacy
Digital-first precision advocacy backed by high-touch human advocates, so employees with complex needs get expert guidance from real people when it matters most.
Brokers & consultants
We work alongside brokers and consultants to design navigation strategies that fit each client's population, programs, and goals.
Digital therapeutics
A growing ecosystem of trusted partners connected into the AskMD experience, so the right solution shows up at the right moment in every health journey.
Coaching
Personalized disease and lifestyle coaching that helps people build healthier habits and achieve lasting results.
Learn more.
Common questions from benefits leaders, health plans, and the advisors who serve them.