We take every report seriously. For privacy questions or concerns about your personal information, contact our privacy and data protection officer at privacy@sharecare.com or 1-800-619-8949, and we will respond promptly.
Your information is protected with the practices regulated healthcare requires: encryption, restricted access, and security programs aligned to ISO 27001 and HITRUST, with full compliance with the HIPAA security rule. Protecting your information is our highest priority, and it has been built into how Sharecare works from the beginning.
Yes. When accessing Sharecare whether directly or through your employer, health plan, or another program sponsor, we handle your protected health information in accordance with HIPAA, acting as a business associate under the law. We also comply with the HIPAA security rule and use industry-leading security practices, including ISO 27001 and HITRUST.
Sharecare uses AI to give you personalized guidance: helping you understand your symptoms, know where to go for care, and see what your health plan covers. AskMD supports the care you get from real clinicians. It never diagnoses, it never replaces your doctor, and your personal health data is never used to train AI models.
No. We do not sell your personal information, and we never sell or rent your protected health information. We do not sell anyone’s sensitive data to data miners or data brokers. Your health information exists to power your experience, not to be a product.